Privacy Policy

The short version. We collect your contact details so providers can reply to you. We share them only with the providers you chose. We delete them after 24 months. We do not sell them, and we do not run advertising or analytics trackers on this site.

This policy explains how Local Agents New Zealand Limited handles personal information, and it is written to meet our obligations under the Privacy Act 2020 and its Information Privacy Principles (IPPs).

What we collect

If you send an enquiry or request quotes

• Your name, email address, and phone number if you give one.
• The message you write, and the category and location you select.
• Which providers you chose to contact.
• The IP address the enquiry was submitted from, kept as a fraud and abuse control.

We ask for these because a provider cannot reply to an enquiry without a way to reach you. We do not ask for anything the reply does not need — we never ask for a date of birth, an address, or identity documents.

If you write a review

• Your name and email address, so we can tell whether a review is genuine.
• The rating and the text of the review.

Your email address is never published. Your name is shown in an abbreviated form rather than in full.

If you register as a provider

• Your name, email address, phone number, and business details.
• The service areas and categories you select.
• Anything you choose to put on your public profile, which is published by design.

Everyone

Our web server keeps standard request logs. We do not build a profile of you, and we do not track you across other websites.

Who we share it with

Information	Who can see it
Your name, email and phone from an enquiry	Only the providers you selected, and only after they sign in to their account. It is deliberately left out of the notification email we send them.
Your enquiry message	The providers you selected.
Your review, once published	Everyone — that is the point of a review. Your email address is not part of it.
Your name and email on a review	Our moderators only, to judge whether the review is genuine.
A provider's account email and phone	Our moderators, and only while an application is being decided.

We do not sell personal information, and we never will. We do not share it with advertisers or data brokers.

How we protect it

• Encrypted at rest. Names, email addresses, phone numbers and street addresses are encrypted in our database, so they are unreadable to anyone who obtains a copy of it without also holding our keys.
• Searchable without being readable. Where we need to look someone up by email or phone, we compare a keyed one-way fingerprint rather than decrypting the column.
• Passwords are hashed, never encrypted and never recoverable. Nobody here can read your password.
• Every administrator action is logged against the person who took it, with the reason they gave.
• Access is limited by role. Being an administrator does not mean seeing everything; each permission is granted separately.

How long we keep it

Enquiries and quote requests, including the personal details in them, are permanently deleted 24 months after they are submitted. This runs automatically every night — it is not something someone has to remember to do.

Provider accounts are kept while the account exists. If you close a provider account we retain the record, because it is connected to reviews and enquiries that other people contributed to, but the listing stops being public immediately.

Your rights

Under IPP 6 and IPP 7 of the Privacy Act 2020 you can ask us to:

• Show you the personal information we hold about you.
• Correct anything that is wrong.
• Delete your enquiry or review details.

Email privacy@localagents.co.nz. We will respond within 20 working days, which is the maximum the Act allows. There is no charge.

If you are not satisfied with how we handle your request, you can complain to the Office of the Privacy Commissioner.

Where your information is held

Our systems are hosted on servers used to run this website. If we ever move personal information outside New Zealand, IPP 12 requires us to be satisfied it will be protected comparably, and we will update this policy before doing so.

Changes to this policy

If we change what we collect or who we share it with, we will update the date at the top of this page. Where the change is significant we will tell affected people directly rather than relying on you re-reading this page.

Contact us

Privacy enquiries: privacy@localagents.co.nz

Everything else: support@localagents.co.nz

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Complaints

If we get something wrong, tell us at privacy@localagents.co.nz and we will fix it.